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APPOINTMENT INFO & SALON POLICIES

APPOINTMENT INFORMATION:


1. Arrive in your best version of a wash n and go. (Day 1-4 okay, no raw oils & butters, no finger coils, no braid outs or braids, no twist outs or twists) 

This allows me to learn about your hair, current regimen, and see how I can help based on your hair goals. 


2. Are you suffering from heat damage, chemical damage, or starting from a point of dehydration? I’d love to support you on your journey! Please keep in mind a Hydrate & Define Curl Set will only be successful on hair that is not transitioning and the style results will vary based on how dehydrated your hair is on session one at the beginning of your hair journey.


 If you are ready to big chop, share that with me in your New Client Inquiry Form! If you are not ready to big chop, please share that with me also so we can discuss your options prior to booking. 


3. If you arrive with hair that is matted or has started to loc, or hair that’s in finger coils a reschedule of my Curl Revival service will need to be booked in order to move forward. Detangling locs or matted hair takes extreme care and time and can not be done in my normal 2 hour curl care appointments. 


4. New Client Color requires in person consultation during a Curl Care Appointment. During your first appointment I will preform a health check in on your hair to see if you are a candidate for color. I do not color over dehydrated hair, chemical, mechanical, or heat damage. 


5. Pricing is listed under my Services page. I do not offer Friends/Family/Referral discounts.


6. If you are booking an appointment and are coming out of a “protective style” Curl Revival is the ONLY service that can be booked! If you book for a different service, arrive, and your protective style has been taken out but not cleansed, conditioned, and detangled you will have to reschedule for Curl Revival for the next available day. Coming out of these styles leaves hair dehydrated, often matted, and needing way more time and treatments than my Curly Works service can offer in 2 hours. 


7. I use Scan To Pay to collect payment at the end of your service. The card that you would like to pay with needs to be connected to one of the following (Venmo, Cash App, Pay Pal, Apple Pay, Zelle) $CassidyWomack Cashapp @Cassidy-Woamck-1 on Venmo


8. A $25 late fee will be charged if someone is later than 10 minutes, even with notice given. If I am not able to accommodate the appointment and we have to reschedule the late fee is still charged. 


9. New Clients required to pay a $25 non refundable deposit. Payment sheet is sent with email reply to new client inquiry forms. That deposit will be deducted from the total amount the day of service. Deposits due at booking time. If an appointment is booked and deposit is not paid within 24 hours, appointment booking will be declined. $CassidyWomack Cashapp. @Cassidy-Woamck-1 on Venmo. 


POLICIES:



Cancellation Policy


You can reschedule or cancel up to 24 hours before your appointment time. My reminder texts ensure you have the time to cancel if you need it.


Late Policy


If you are running late, please inform me. A 10 minute late policy is in place, anything passed that may result in a reschedule and a $25 late fee will be charged. 


No-Show Policy


Not showing up to your appointment without notice will result in an invoice being sent to you for 100% of the total service price. This must be paid before re-booking any service in the future.


Deposits


New client or large ticket price services may require a deposit. If so, an invoice will be sent and the appointment will be confirmed once the invoice is paid. 


All deposits go toward the final cost of the appointment and are non-refundable. 


Service Guarantee


Your satisfaction is my highest priority. If you are not satisfied, you have 24 hours after your appointment to inform me. Any needed corrections will be taken care of at the earliest convenience. 


Refunds


All sales are final. No refunds for any service will be given. Refer back to Service Guarantee.

Appointment Info & Policies: Policies
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